I cannot sign in to my account

1. Check that you are using the email address you registered with, and that Caps Lock is off.
2. After 5 failed attempts sign-in pauses for 15 minutes — wait and try again.
3. Still locked out? Use Request account recovery on this page. The academy team verifies your identity (for example by phone) before resetting your password. We never ask for your password.

If your account is pending approval or suspended, the sign-in page tells you so — contact the academy.